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Privacy Policy

Handling of Personal Information

We, CAPCOM CO., LTD. ("Capcom"), located at 3-1-3 Uchihiranomachi, Chuo-ku, Osaka 540-0037, Japan, will obtain and use personal information of our customers as set below. The term "personal information" has the same meaning as it is given in Personal Information Protection Law. However, in some cases, it is used to mean other information used to identify an individual directly or indirectly.

  1. Information we collect and the purposes for the usage of such information
  2. Sharing your information with venders and affiliates of Capcom, or any other third-parties
  3. About personal information of children
  4. Inquiries for your personal information
  5. For customers within EEA (European Economic Area) territories
  6. Amendments of this privacy policy

1. Information we collect and the purposes for the usage of such information

①When you buy our products or apply for our services, the following information may be collected by Capcom.

Your name, e-mail address, address, age, telephone number, payment information and other information.

Purposes of use: We use the above information to ensure the delivery of our products and services you purchase, and after sales-services. We also use the information to send postal mails and e-mails regarding products and services you have purchased. These mails may contain information about products and services of third parties including Capcom's affiliates; however, we will not disclose your personal information to such third parties unless we obtain explicit consents from you.
Furthermore, we use your personal information for marketing, statistical study and usage analysis, so as to improve or enhance qualities of our products and services you purchased, or to develop new products or services.

②When you inquire about Capcom's business activities, products, or services, the following information may be collected.

Your name, e-mail address, telephone number, information regarding your gaming platform/device and any usage information, details regarding the usage of our services, as well as other information collected to answer your inquiries.

Purposes of use: We use the above information to investigate the contents of your inquiry and to assure that our responses are delivered to you. Also, we record and maintain communication details of your inquiries as well as the recording of the conversations so as to understand the exact information of your inquiries.

③When you apply for our events and campaigns, the following information may be collected.

Your name, e-mail address, age, address, phone number, and other information.

Purposes of use: We use the above information;
To contact you for events or campaigns you may participate in, and requirements to join such events, as well as to provide you with benefits/prizes from Capcom.
We may ask you to present your identification document to check if you are qualified to participate in these events.
To send postal mails and e-mails regarding our events and campaigns that you may wish to join. Although these mails may contain information about products and services of third parties such as our affiliates, we will not provide your personal information to these third parties without your consent.
To produce marketing documents related with events and campaigns; to generate statistical or usage analysis data; to improve qualities of our events and campaigns or to plan new events and campaigns.

④When you use our mobile phone apps, the following information may be collected.

Information on your mobile device (device information including device ID, device model information and OS version), location information, directory information, in-app purchase information, play log, advertisement identifiers, SNS ID, and user name, scores and other information if the application uses Game Center/Google Play game services.

Purposes of use: We use the above information to provide services through installed apps, user support, display advertisement related with these apps, and usage analysis.
Based on the agreement with the mobile application distribution platform, we may receive information such as order history, purchase price, etc. on contents sold to you.

⑤When you play our console/PC game software with online connection, the following information may be collected.

Platform ID, user name, game score, game play history, your game setting and other information.

Purposes of use: We use the above information to provide online function/services in connection with a game, record and store your play information, verify, investigate, and remedy a game's malfunctions, respond to your inquiries, and perform other processing necessary for the operation of a game.

⑥When you register into our mailing lists, the following information may be collected.

Information such as your name and e-mail address.

Purposes of use: We use the above information to send e-mails to you, and to confirm your identification when we receive inquiries about e-mail delivery.

⑦The following information may be collected from our investors and shareholders.

Your name, e-mail address, address, phone number, when the acquisition of our shares was made, number of shares, information such as your administration number given by your securities agent.

Purposes of use: We use the above information;
To allow shareholders to exercise their rights and to perform their obligations based on Companies Act.
To provide information on business operations of Capcom and its affiliates and to implement relevant measures to facilitate the relationship between Capcom and our shareholders.
This information will be used to manage services to shareholders by means of, such as creating data of shareholders according to appropriate standards pursuant to the relevant laws and regulations.

⑧Personal information collected through recruitment activities.

Please refer to this link.

⑨The following information may be collected at amusement facilities operated by Capcom.

Images recorded by monitoring cameras.

Purpose of use: We use the above information for security purposes in amusement facilities.

⑩Personal information obtained in other situations.

Capcom provides game software, operates amusement facilities, and provides many other services, so please note that we may have separate policies or additional provisions besides this privacy policy.

*The information set forth above from ① to ⑩ will be referred to as "personal information".

*As for handling of personal information by affiliates of Capcom, please refer to their respective privacy policies.

2. Sharing your information with venders and affiliates of Capcom, or any other third-parties

When Capcom entrusts processing of personal information to any third parties, we endeavor to protect your information by providing necessary measures and supervisions, such as selecting appropriate venders to entrust such processing, making non-disclosure or other necessary agreements with venders, and inspecting their management systems.
Capcom may share your personal information with our affiliates. For a list of our affiliates, please refer here.
Capcom shall not disclose your information to any third parties unless any of the following cases apply.

  • (1) When Capcom receives your agreement/consent in advance.
  • (2) When Capcom is requested or required by national government, local public authorities, administrative office, bar association, other equivalent organizations or individuals.
  • (3) When Capcom is required by applicable law.

3. About personal information of children

We request that personal information of children under the age of 16 should be provided only with the consent or approval of the parents or guardian. If you are under 16, you must obtain consent or permission from your parents or guardian before providing us with your personal information.

4. Inquiries for your personal information

If you have requests or questions concerning your personal information, please follow the instructions below. We appreciate your understanding that our responses may be sent to you from the person in charge of the relevant service if applicable.

  • (1) To submit inquiries relating to the disclosure, correction and/or erasure of our use of your information, please fill out the request form and send it to Personal Information Inquiry Contact by postal mail together with the following identification documents.
    To print out the request form, click the following link.
    Please understand that we do not accept inquiries directed to us by other means than postal mail. Our response in writing will be sent to your designated address. We will respond to your request within a reasonable period.
  • (2) For an inquiry relating to disclosure of personal information, a fee of 500 yen will be charged. Please make such payment by postal money order. The fee will not be returned even if the requested personal information will not be disclosed to you.
    *Please purchase the postal money order at post office counter. A separate fee will be charged for such purchase.
  • (3) Please make inquiries from the online form (Japanese). The form will ask you to enter your name, e-mail address, and inquiry contents.

5. For customers within EEA (European Economic Area) territories

  • (1) To the extent General Data Protection Regulation ("GDPR") applies, Capcom may obtain and use personal information in the following cases.
    • ① When it is necessary for performing contracts with you or for any procedures before entering into contracts.
    • ② When it is based on legitimate interests pursued by Capcom or third parties;
      For example, survey and analysis on users based on access history of our website, the sharing and storage of inquiry contents within the company, or sending marketing e-mail to you.
    • ③ When Capcom receives consents from you.
    • ④ When Capcom is allowed to process personal information pursuant to the GDPR.
  • (2) When Capcom handles your personal information for purposes other than the above, it will provide you with the information required by the laws and regulations in advance of such handling of personal information.
  • (3) The personal information you are requested to provide may be necessary to provide you with our services. Therefore, when you reject to provide such information, you may not be able to use our services.
  • (4) By giving consent to this Privacy Policy, you agree with our processing of your personal information, and Capcom will process your information based on such consent.
    When we ask you to give your specific consent, you may freely decide whether to give such consent. Your consent may also be withdrawn at any time; however it will not affect processing which has already been carried out before such withdrawal.
  • (5) Capcom will retain personal information obtained from you as long as it is necessary to accomplish the purpose, in accordance with our internal regulations.
  • (6) Capcom may share personal information with contractors, service providers, affiliates, or other third parties, to the extent necessary for the purposes of use specified above.
  • (7) Some of the third parties we share personal information are located outside EEA (including, without limitation, Japan and the US.) When you give your consent to this privacy policy, you agree with the following terms;
    • - Outside EEA, the level of the data protection law may be lower than EEA therefore data subjects may not be able receive the same rights as those in EEA.
    • - Your personal information may be disclosed to third parties located outside EEA.
    • - In order to accomplish the purposes set forth above, your personal information may be provided to not only Capcom but also to third parties located outside EEA, where your personal information may be processed by such third parties.
  • (8) When Capcom transfers your personal information from Japan to any regions outside EEA, we will take reasonable measures to protect your personal information by providing appropriate safeguards such as entering standard contracts with third-parties in such regions.
  • (9) You may exercise the rights to access, rectify, erase, and restrict processing or data portability in certain situations. However, please note that you can exercise those rights concerning personal information handled by Capcom to the extent the GDPR applies.
  • (10) You may have the right to submit an objection either to us or to the appropriate supervisory data protection authority of your region regarding processing of your personal information.
  • (11) The purpose and means to handle personal information are determined by Capcom. For inquiries about your information, please refer to this page.

    Contact information of our data protection officer is as follows.

    CAPCOM CO., LTD. 3-1-3 Uchihiranomachi, Chuo-ku, Osaka 540-0037, Japan
    Personal Information Inquiry Contact
    dpo@capcom.com

6. Amendments of this privacy policy

This privacy policy may be amended at any time at the sole discretion of Capcom. Such amendments will become effective upon when posted on our website.

Amended on May 18, 2018