We, CAPCOM CO., LTD. ("Capcom"), located at 3-1-3 Uchihiranomachi, Chuo-ku, Osaka 540-0037, Japan, will obtain and use personal information of our customers as set below. The term "personal information" has the same meaning as it is given in Personal Information Protection Law. However, in some cases, it is used to mean other information used to identify an individual directly or indirectly.
Your name, e-mail address, address, age, telephone number, payment information and other information.
Purposes of use: We use the above information to ensure the delivery of our products and services you purchase, and after sales-services. We also use the information to send postal mails and e-mails regarding products and services you have purchased. These mails may contain information about products and services of third parties including Capcom's affiliates; however, we will not disclose your personal information to such third parties unless we obtain explicit consents from you.
Furthermore, we use your personal information for marketing, statistical study and usage analysis, so as to improve or enhance qualities of our products and services you purchased, or to develop new products or services.
Your name, e-mail address, telephone number, information regarding your gaming platform/device and any usage information, details regarding the usage of our services, as well as other information collected to answer your inquiries.
Purposes of use: We use the above information to investigate the contents of your inquiry and to assure that our responses are delivered to you. Also, we record and maintain communication details of your inquiries as well as the recording of the conversations so as to understand the exact information of your inquiries.
Your name, e-mail address, age, address, phone number, and other information.
Purposes of use: We use the above information;
To contact you for events or campaigns you may participate in, and requirements to join such events, as well as to provide you with benefits/prizes from Capcom.
We may ask you to present your identification document to check if you are qualified to participate in these events.
To send postal mails and e-mails regarding our events and campaigns that you may wish to join. Although these mails may contain information about products and services of third parties such as our affiliates, we will not provide your personal information to these third parties without your consent.
To produce marketing documents related with events and campaigns; to generate statistical or usage analysis data; to improve qualities of our events and campaigns or to plan new events and campaigns.
Information on your mobile device (device information including device ID, device model information and OS version), location information, directory information, in-app purchase information, play log, advertisement identifiers, SNS ID, and user name, scores and other information if the application uses Game Center/Google Play game services.
Purposes of use: We use the above information to provide services through installed apps, user support, display advertisement related with these apps, and usage analysis.
Based on the agreement with the mobile application distribution platform, we may receive information such as order history, purchase price, etc. on contents sold to you.
Platform ID, user name, game score, game play history, your game setting and other information.
Purposes of use: We use the above information to provide online function/services in connection with a game, record and store your play information, verify, investigate, and remedy a game's malfunctions, respond to your inquiries, and perform other processing necessary for the operation of a game.
Information such as your name and e-mail address.
Purposes of use: We use the above information to send e-mails to you, and to confirm your identification when we receive inquiries about e-mail delivery.
Your name, e-mail address, address, phone number, when the acquisition of our shares was made, number of shares, information such as your administration number given by your securities agent.
Purposes of use: We use the above information;
To allow shareholders to exercise their rights and to perform their obligations based on Companies Act.
To provide information on business operations of Capcom and its affiliates and to implement relevant measures to facilitate the relationship between Capcom and our shareholders.
This information will be used to manage services to shareholders by means of, such as creating data of shareholders according to appropriate standards pursuant to the relevant laws and regulations.
Please refer to this link.
Images recorded by monitoring cameras.
Purpose of use: We use the above information for security purposes in amusement facilities.
*The information set forth above from ① to ⑩ will be referred to as "personal information".
*As for handling of personal information by affiliates of Capcom, please refer to their respective privacy policies.
When Capcom entrusts processing of personal information to any third parties, we endeavor to protect your information by providing necessary measures and supervisions, such as selecting appropriate venders to entrust such processing, making non-disclosure or other necessary agreements with venders, and inspecting their management systems.
Capcom may share your personal information with our affiliates. For a list of our affiliates, please refer here.
Capcom shall not disclose your information to any third parties unless any of the following cases apply.
We request that personal information of children under the age of 16 should be provided only with the consent or approval of the parents or guardian. If you are under 16, you must obtain consent or permission from your parents or guardian before providing us with your personal information.
If you have requests or questions concerning your personal information, please follow the instructions below. We appreciate your understanding that our responses may be sent to you from the person in charge of the relevant service if applicable.
CAPCOM CO., LTD. 3-1-3 Uchihiranomachi, Chuo-ku, Osaka 540-0037, Japan
Personal Information Inquiry Contact
Amended on May 18, 2018