Capcom Co., Ltd. (Capcom) announced in its October 22 notice entitled \u201cNotice and Apology Regarding Customer Information Affected Through Unauthorized Access\u201d that certain customer information related to CAPCOM ID*, the online membership service operated by the company, had been compromised.<\/p>\n
(*CAPCOM ID is a unified account that registrants can use to access various web services, and which is needed to play certain Capcom games online.)<\/p>\n \n
Capcom confirmed that login passwords had been changed without authorization for 196 CAPCOM ID accounts due to this incident. During the subsequent investigation, the company has determined the scope of impact stemming from the unauthorized change of passwords. Details are provided below. Capcom once again sincerely apologizes for the inconvenience and concern this has caused its customers and other stakeholders.<\/p> \n \n
1. Impact from Unauthorized Change of Passwords<\/p>\n
Capcom has determined that an unauthorized third party had accessed the e-Capcom account pages of 19 of the 196 accounts whose passwords had been changed without authorization. e-Capcom is an online store operated by Capcom in Japan. The following information was affected.<\/p> \n \n
Information affected: Name, name in Japanese phonetic characters, telephone number, postal code, address, gender, date of birth, purchase history, e-Capcom customer inquiry history, saved address book information<\/p>\n
Number of affected records: 19 records (Japan)<\/p>\n \n
Going forward, Capcom will notify customers affected by this incident. Credit card information was not included among the affected information. Further, regarding the other accounts, Capcom did not find any information that had been compromised stemming from the unauthorized change of passwords.<\/p> \n\n \n
2. Next Steps<\/p> \n
The investigation into the scope of the impact from this incident has been completed. Capcom will nevertheless continue monitoring CAPCOM ID and related services. The Company takes this incident extremely seriously and will steadily implement measures to prevent recurrence while working to further strengthen its information-security framework.<\/p>\n \n
3. Advisory to Customers<\/p> \n
There is a possibility that the affected information could be misused in fraudulent texts, phone calls, or other communications to impersonate Capcom or related parties. If you receive any suspicious email or other communication, please exercise caution and refrain from accessing any URLs contained therein or opening any attached files.<\/p> \n \n\n
Data Security Incident Dedicated Customer-Support Channels<\/p> \n
Japan<\/p>\n
Dedicated Capcom ID Data Security Incident Support Line
\nTelephone (toll-free): 0120-801-271
Hours: 10:00 a.m. to 8:00 p.m. (JST)<\/p>\n <\/div>\n \n
North, Central and South America<\/p>\n
Capcom USA Customer Support Page Europe, Middle East and Africa (EMEA)<\/p>\n
\nInquiry Form: https:\/\/www.capcom-support.com\/hc\/en-us\/requests\/new<\/a><\/p>\n<\/div>\n \n